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Documentation / Merchant operations

Admin tools

A guide to the Diesel dashboard, event history, tagged orders, access-token setup, and manual recovery actions.

Updated July 20266 min read

Dashboard

The dashboard gives the store team a concise operational view without exposing queue or infrastructure controls. It summarises orders that used Diesel, completed refunds, recent activity, and queue health for the current tenant.

Events

Events provides a paginated timeline of completed and failed queue work. Open an event to see its full operation details, timestamps, status, and relevant response information.

Abort events are interpreted by outcome. A delayed abort that loses a race to completion is a successful safety check but not a financial release; the interface only identifies an abort as clearing funds when value was actually returned.

Orders

Orders completed with exchanged value receive the diesel tag. The Orders page queries Shopify for that tag and presents the result as a paginated list, giving support and finance teams a clean view of affected orders.

Manual actions

Actions is the failsafe for an operator who needs to inspect a card or restore funds after confirming the automated workflow did not complete. Enter the gift card number and PIN to retrieve history and balance, then choose the amount to add.

Encryption is handled by the server using the configured encryption keys.

Offline access token

During onboarding, an authorised Shopify administrator can create the store’s offline access token once. The token does not expire with an individual browser session and is saved against the tenant for server-side Shopify API calls.

The setup control becomes unavailable after successful creation to reduce accidental replacement. If access is revoked or the app is reinstalled, treat replacement as a controlled onboarding task rather than exposing token creation as an everyday admin action.